This return policy applies to domestic continental USA shipments only and excludes all international shipments.
Returns and exchanges are accepted only within 7 calendar days from delivery. Original shipping is non-refundable. All returns will be subject to a 20% restocking fee.
Any questions on products delivered must be documented and a picture of the issue must be sent by email to firstname.lastname@example.org.
We take our product quality and customer satisfaction seriously. If you would like to see our warranty you can view it here: Read our Limited Warranty.
You may contact us by phone at 215-695-3300 or by email in order to request a return. All returns must have a valid RMA# issued by Vision Furniture prior to any return.
If the item is found to be defective, we will refund your original purchase price and shipping charges or exchange the product for a new one. We must receive the item back before we will ship the new product to you or issue any refunds.
Orders cannot be canceled after product has already shipped. You may request a return according to the terms above. Refused shipments are subject to a 20% restocking fee, plus original shipping costs as well as return shipping costs back to Vision Furniture.
Products with all original contents/packaging that can be resold as new are subject to a 20% restocking fee. Items returned that cannot be resold as new will be discarded with no refund. Returns missing content are subject to the cost of item replacement plus a 20% restocking fee.
If you are sending an item back to us, whether it is defective or not, and you must obtain an RMA and the item must be returned back using a traceable method with a valid tracking number. You must also package the items in such a way so that they do not get damaged in transit. Please call us at: 215.695.3300 to discuss packaging. We are not responsible for damage caused by return shipping or items lost in transit.
All Final Sale products on Clearance are non-refundable, non-returnable, non-exchangeable and hold no warranty.
There are no returns, refunds or exchanges on non-defective Custom or Made to Order products.
Any samples purchased for review at a discounted price are not available for return/exchange/refund.
For questions, please call us at 215.695.3300 - Thanks for the business!